Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number (used for OTP login).
• Transactional Information: Billing and shipping addresses, order details.
• Payment Information: Processed securely via our payment gateway (Razorpay). We do not store raw credit card numbers on our servers.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including sending order confirmations and tracking updates.
• Authenticate your account via secure OTP.
• Respond to your customer service requests and support needs.
• Improve our platform, products, and user experience.

3. Purpose of Data Collection

Under the Digital Personal Data Protection Act (DPDPA) 2023, personal data is collected only for specific, lawful, and explicit purposes. We collect your data for the following purposes:

• Authentication & Security: To verify your identity using secure One-Time Passwords (OTPs) and protect against unauthorized account access.
• Order Processing & Fulfillment: To record shipping details, contact information, and billing addresses required to process transactions and safely deliver refurbished electronics.
• Warranty & Insurance Management: To associate purchases with warranty records and accidental damage insurance policies.
• Customer Support: To maintain logs of inquiries, complaints, and service requests to provide efficient assistance.

4. Purpose of Use of Data Collection

We process and use the collected personal data strictly within the boundaries of consent and lawful purposes under the DPDPA 2023:

• Order Management & Logistics: Sharing delivery details with shipping carriers to deliver your products and sending tracking notifications.
• Payment Verification: Facilitating secure payment processing through Razorpay (verifying transaction success without storing raw card credentials).
• Service Improvements: Analyzing website traffic patterns and product inquiries to optimize platform usability and stock availability.
• Regulatory & Legal Compliance: Maintaining accounting, tax, and purchase records as required by relevant legal frameworks in India.

5. Digital Personal Data Protection Act (DPDPA) 2023

We are committed to protecting the privacy rights of our users (referred to as "Data Principals" under the DPDPA, 2023). In compliance with the Act, we ensure the following rights, duties, and practices:

• Consent-Based Processing: We collect and process your personal data only after obtaining clear, specific, unconditional, and unambiguous consent through affirmative action.
• Right to Access: You have the right to request a summary of your personal data processed by us and the list of third parties with whom it has been shared.
• Right to Correction & Erasure: You can request us to correct inaccurate data, complete incomplete data, or erase your personal data when it is no longer necessary for the purpose of collection.
• Right to Withdraw Consent: You may withdraw your consent for data processing at any time. Upon withdrawal, we will cease processing your data unless required by law.
• Right to Nominate: You have the right to nominate any other individual to exercise your rights under the Act on your behalf in the event of death or incapacity.
• Grievance Redressal: We have established a robust mechanism to resolve any queries or grievances regarding data processing.
• Duties of Data Principals: As a Data Principal, you are legally obligated under the Act not to provide false information, impersonate others, suppress material facts, or register false/frivolous complaints.
• Language Accessibility: This notice is available in English, and you may request it in other scheduled languages of India by contacting our Grievance Officer.

6. Data Security and Cookies

We implement industry-standard security measures to protect your personal information. Authentication tokens (JWTs) are stored in secure, HttpOnly cookies to prevent XSS attacks.

We use essential cookies to maintain your session and shopping cart state.

7. Sharing of Information

We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties, except to trusted third parties who assist us in operating our website, conducting our business, or servicing you (e.g., shipping carriers, payment processors), so long as those parties agree to keep this information confidential.